Delete your account

Last updated: September 14, 2026

You can request deletion of your Plug-Yangu account and associated personal data. This page is the public account-deletion resource for our website and Android app.

1. What gets deleted

• Your login identity (name, email, phone, Google link, profile photo).
• Push notification tokens and favourites.
• Active listings are taken down; provider services are deactivated.
• You will no longer be able to sign in with this account.

2. What we may retain

We may keep completed payment and wallet ledger records, closed job history needed for disputes/tax, and security logs where required by law or legitimate business needs. Those records are anonymised where practical so they are no longer linked to your identity.

3. Before you delete

• Finish or cancel any open jobs.
• Wait until open disputes are settled.
• Spend remaining wallet credit on platform fees, or contact support if you want to withdraw (promotional credit may be forfeited).

4. Fastest path (recommended)

1. Sign in to your account.
2. Open Profile → Delete account.
3. Confirm with your password (or type DELETE if you use Google Sign-In).

5. Request deletion without signing in

If you cannot sign in, submit the form below. We will open a high-priority support ticket and process deletion after verifying ownership (usually within a few working days).

Full name

Account email

Reason (optional)

I request deletion of my Plug-Yangu account and associated personal data.

Submit deletion request

Need help?

Email support@plugyangu.co.ke with the subject “Account deletion”, or use our contact form. See also our Privacy Policy.